ATM Services

Here's What We Do Better

ATM management includes handling all aspects of ATMs on a daily basis on behalf of banks, retailers and independent ATM providers, including cash forecasting, cash transportation and reconciliation services, first line maintenance(FLM), Second line maintenance (SLM), ATM engineering services, Cash replenishment and payment of utility bills.

CISB was recently awarded one of the largest multi year comprehensive ATM management outsourcing contracts for the customer of the cluster of Maharashtra by a consortium of 26 Public Sector Banks (PSB) including State Bank of India , Bank of India and Bank of Maharashtra.

We deliver  5476 ATMs along with all associated services, under this contract, on a transaction based model by partnering with leading global and Indian majors. All new ATMs from PSBs will be deployed under this new outsourced model. This helps PSBs to drastically reduce capital and operational expenditure.

Caretaker Services

As caretakers we carry out regular checks of the ATM premises. Our representatives dutifully record and promptly report any equipment failure and other site problems to the concerned authorities for immediate attention. We ensure that the ATM premises are not encroached upon by squatters, hawkers and any other undesirable elements and maintain a visible presence so that customers are free to transact their business.
1. Arranging and replenishing publicity material supplied by the bank eg banners, posters, leaflets, flyers, format etc.
2. Cleanliness of ATM sites, reporting non-functioning of the ATM and associated fitting for prompt redressal, as well as maintaining a log of breakdowns.
3. Providing access to the ATM site by authorized personnel of the service agency.

First Line Maintenance
1. Replenishment of consumables - journal Printer Rolls, Consumer Printer Rolls, Printer cartridges etc
2. Clearing Media Jam in printer, ticket /coupon dispenser etc.
3. Logging of ATM kiosk status and reporting complaints for rectification.
4. Coordinating Second Line Maintenance activities
Replacement of Parts
1. Replacement of floor spring once in a year, or whenever required.

2. Replacement of main glass door including sections.

3. Minor POP work & painting of wall & ceiling once in a year.
Signage Cleaning
1. Fortnightly external cleaning.

2. Deep cleaning fortnightly.
Cash Replacement
The management of cash on behalf of financial institutions includes cash transportation, design, construction and management of purpose built high security cash centers, counting and reconciling cash, fitness sorting of notes for use in ATM machines, counterfeit detection and removal, redistribution of cash to bank branches, ATM’s and retail customers.

We provide secured transportation of cash and valuables using security vehicles with trained and skilled armed personnel to ensure safe transportation and custody of cash.
Utility Bill Payment
Water plays a pivotal role in survival & everyday life. We help you keep your storage tanks clean & provide safer & healthier life. We offer maintenance packages for all types of water storage tanks, including preventive maintenance, heavy or light duty cleaning and sterilization. We offer packages for all types of water storage tanks.

We provide secured transportation of cash and valuables using security vehicles with trained and skilled armed personnel to ensure safe transportation and custody of cash.