Block Coordinator

  • Post
Block Coordinator Post- 304
  • ¬†Consolidated Remuneration
Rs. 20,000/- CTC per month.
  • Essential Qualification
  • Graduate
  • ¬†Experience
  • At least 2 years’ experience of working with technology and software application support
  • Good oral and written Communication in local language
  • Mandatorily local candidates should be engaged
  • Desirable
  • Formal training on IT/computer
  • Worked with front line workers in any Social Development Program of Government
  • Proven ability to successfully handle multiple tasks within a team environment
  • Attention to detail and problem solving skills multiple tasks within a team environment
  • Attention to detail and problem solving skills.
  • ToR
 

  • Supporting training of AWWs and Supervisors in Information and Communication Technology enabled Real time Monitoring (ICT-RTM)
  • Monitoring usage of ICT-RTM by AWWs by using CAS Reports and follow-up on low usage.
  • Providing in-person and over-phone troubleshooting support to users facing hardware or software problems with mobiles, tablets and basic issues with CAS application.
  • Logging issues in the Issue Tracker application, which is part of CAS.
  • Training reinforcement to AWWs identified as low performers using CAS Reports.
  • Providing performance feedback to AWWs.
  • Submitting phones to Original Equipment Manufacturer (OEM) for hardware replacement and repair.
  • Escalation of issues to Block/District coordinator via the Issue Tracker application. Criteria for escalation will be defined in CAS Guidelines.
  • Supporting Block level ICDS officials on usage of CAS system.
  • Any other task as indicated by CDPO