Here's What We Do Better
ATM management includes handling all aspects of ATMs on a daily basis on behalf of banks, retailers and independent ATM providers, including cash forecasting, cash transportation and reconciliation services, first line maintenance(FLM), Second line maintenance (SLM), ATM engineering services, Cash replenishment and payment of utility bills.
CISB was recently awarded one of the largest multi year comprehensive ATM management outsourcing contracts for the customer of the cluster of Maharashtra by a consortium of 26 Public Sector Banks (PSB) including State Bank of India , Bank of India and Bank of Maharashtra.
We deliver 5476 ATMs along with all associated services, under this contract, on a transaction based model by partnering with leading global and Indian majors. All new ATMs from PSBs will be deployed under this new outsourced model. This helps PSBs to drastically reduce capital and operational expenditure.
As caretakers we carry out regular checks of the ATM premises. Our representatives dutifully record and promptly report any equipment failure and other site problems to the concerned authorities for immediate attention. We ensure that the ATM premises are not encroached upon by squatters, hawkers and any other undesirable elements and maintain a visible presence so that customers are free to transact their business.
1. Arranging and replenishing publicity material supplied by the bank eg banners, posters, leaflets, flyers, format etc.
2. Cleanliness of ATM sites, reporting non-functioning of the ATM and associated fitting for prompt redressal, as well as maintaining a log of breakdowns.
3. Providing access to the ATM site by authorized personnel of the service agency.